Candle Subscription Policy | Sawdust & Embers

ABOUT CANDLE SUBSCRIPTIONS

Subscriptions are available on participating Sawdust & Embers candles. Eligible product pages display the available subscription options before checkout. Product availability may change over time.

DELIVERY SCHEDULES & SAVINGS

Choose the schedule that works best for you:

Every month: 18% off the product price
Every three months: 13% off the product price

Your selected candle will be delivered and billed automatically on that schedule until you skip, reschedule, or cancel. There is no minimum number of deliveries required.

BILLING & RENEWAL

By purchasing a subscription, you authorize recurring charges to the payment method used at checkout. Each renewal is charged at the subscription price in effect for your plan, plus applicable shipping and taxes. Subscription discounts apply to the participating candle price and cannot be combined with another offer unless expressly stated.

If a payment cannot be processed, the subscription service may retry the charge or pause the subscription until the payment method is updated.

MANAGING YOUR SUBSCRIPTION

Use the subscription-management link in your subscription emails or customer account to manage your delivery schedule, skip an upcoming order, update your payment or shipping information, or cancel.

Please submit changes before the next scheduled order is processed. Once a renewal order has been processed, packed, or shipped, it cannot be canceled as a subscription change and is handled under our regular shipping and returns terms.

PRODUCT AVAILABILITY

If a subscribed candle becomes unavailable or is discontinued, we may pause the affected shipment and contact you about available options. We will not substitute a different fragrance without your authorization.

SHIPPING, RETURNS & DAMAGE

Subscriptions currently ship within the United States only. Shipping charges and taxes are shown at checkout and may apply to recurring orders.

Returns, exchanges, and damaged shipments are handled under our Shipping & Returns terms. If a candle arrives damaged, contact us promptly so we can make it right.

NEED HELP?

Email returns@sawdustandembers.com. Customer support is available Monday through Friday, 9:00 a.m.–5:00 p.m. Central Time.