Email returns@sawdustandembers.com as soon as possible with your order number and requested change. We will do our best to help, but changes or cancellations cannot be guaranteed after processing or shipment begins.

For bulk or event order inquiries, email returns@sawdustandembers.com.

For custom or private-label inquiries, email returns@sawdustandembers.com.

Applicable sales tax is calculated at checkout based on the shipping destination and current tax requirements.

Available payment methods are displayed at checkout and may include major credit cards and Shopify-supported accelerated payment options.

Sawdust & Embers is an independent candle company founded in Garland, Texas. We create distinctive fragrance collections shaped by place, memory, natural materials, and storytelling—from the original Foundations collection to Botanica, Folklore, and Ethereal Journeys.

Our candles are poured in Garland, Texas.

Our candles use a soy wax blend and cotton wicks. We select vessels and packaging with reuse or recyclability in mind whenever practical.

Email returns@sawdustandembers.com. Customer service is available Monday through Friday, 9:00 a.m.–5:00 p.m. Central Time. We do not currently offer live chat.

Yes. Sawdust & Embers digital gift cards are available in several denominations and can be used toward eligible purchases on our website. Gift cards are delivered electronically and are not physical products.

Our candles are made with a soy wax blend, fragrance oils, and cotton wicks. Materials and vessels vary by collection. Individual product pages provide collection-specific details.

Foundations and Botanica 7.5 oz candles provide approximately 60–65 hours of burn time. Folklore and Ethereal Journeys 10 oz candles provide approximately 80 hours. Performance depends on wick care, burn duration, and environment.

No. Sawdust & Embers does not test its candles on animals.

Store candles upright in a cool, dry place away from direct sunlight and excessive heat. Trim the wick to approximately 1/4 inch before each burn. On the first burn, allow the wax to melt close to the vessel's edges. Do not burn for more than four hours at a time, and never leave a burning candle unattended.

Shipping rates are calculated at checkout based on destination and delivery service. Qualifying domestic orders receive free standard shipping when the current order threshold is met.

Orders require processing before shipment. Delivery timing depends on the destination and service selected at checkout. Tracking information is sent when the order ships.

Yes. Faster shipping options may be available at checkout for an additional charge. Delivery estimates begin after order processing and do not guarantee same-day fulfillment.

Yes. Tracking information is emailed after shipment. Please allow time for the carrier to register the first scan.

No. We currently ship only within the United States. International regulations, customs requirements, and shipping costs make international candle delivery impractical at this time.

Contact returns@sawdustandembers.com before returning anything. Products must meet the eligibility requirements in our Shipping & Returns policy. Do not send an item back until the return is approved.

Email returns@sawdustandembers.com with your order number and reason for return. If approved, we will email the applicable instructions and any prepaid label provided. Do not ship anything before contacting us.

Email returns@sawdustandembers.com with your order number and clear photos of the candle and packaging. We will generally send a replacement at no additional cost. A return is usually unnecessary unless specifically requested.

Burned or used candles cannot be returned solely because of scent preference. Contact us before returning an unused candle so we can determine its eligibility.

Approved refunds are issued to the original payment method after any required return is received and inspected. Bank or card processing times may vary.

Yes. Candle subscriptions are available on eligible products. Options, pricing, and delivery frequency appear on participating product pages.

Use the subscription-management link in your subscription emails or customer account. For help, email returns@sawdustandembers.com. Submit changes before the next scheduled order is processed.