If you need to make changes to your order after receiving a confirmation, please contact us as soon as possible at orders@sawdustandembers.com. We'll do our best to accommodate your request. Please note that once an item has been fulfilled, it is ready for shipment and changes may not be possible.

Discover the charm of Sawdust & Embers products for your special occasions. Whether you're commemorating an event, celebrating a wedding, or expressing gratitude to clients or employees, our unique offerings are the perfect choice. Enjoy exclusive discounts on bulk orders, starting at a minimum of 24 units. For inquiries, Email our sales team. If you're keen on retailing our products, please visit our Wholesale page for more information.

While we primarily sell our own curated line of scents, we are open to considering two joint collaborative products per year. If you're interested in exploring custom or private label options, please reach out to start a conversation at info@sawdustandembers.com.

Yes, orders shipped within the state of Texas are subject to a 6.25% sales tax. Sales tax rates for orders shipped to other locations may vary based on local regulations.

We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as PayPal and other secure payment options. Rest assured, your payment information is handled with the utmost security and privacy.

Sawdust & Embers is a lifestyle brand that draws inspiration from nature and traditional craftsmanship. We are committed to creating high-quality handcrafted products that enrich and comfort your life. Our collection includes candles, incense, beard oils, and room sprays, all developed with a focus on sustainability and environmental respect. We aim to bring the tranquility of the outdoors into your home through our thoughtfully crafted products.

Our products are proudly made in the USA. We craft our items in Garland, Texas, where we combine traditional methods with modern techniques to ensure the highest quality and authenticity in every product we offer.

Yes, our products are eco-friendly. We use natural ingredients and sustainable materials in our manufacturing processes. Our candles, for instance, are made with a soy wax blend and essential oils, and our packaging is recyclable. We are dedicated to minimizing our environmental footprint and promoting sustainability.

You can reach our customer service team via email at info@sawdustandembers.com or by phone at 972-926-3199. Our team is available Monday through Friday from 9 AM to 5 PM CST. We strive to respond to all inquiries within 24-48 hours.

Yes, we offer gift cards. Gift cards can be purchased directly from our website in various denominations. They are delivered via email and can be used for any product available on our site. Gift cards are a perfect choice for sharing the Sawdust & Embers experience with friends and family.

Our candles are made with a premium soy wax blend that ensures a clean and even burn. We use high-quality essential oils and fragrance oils to create our unique scents. The wicks are made from natural cotton, and the containers are recyclable glass or metal.

The burn time varies by candle type. Our standard candles burn for approximately 50-60 hours, while our larger candles can last up to 80 hours. Smaller travel-sized candles have a burn time of around 20-30 hours.

No, our products are never tested on animals. We are committed to cruelty-free practices and ensure that all our ingredients and final products are ethically sourced and produced.

Store your candles and incense in a cool, dry place away from direct sunlight to maintain their fragrance and quality. Keep the lids on candles when not in use to prevent dust accumulation and preserve the scent. For incense, keep them in their original packaging or an airtight container.

Shipping rates vary based on the destination and weight of your order. Domestic shipping starts at $5, and international shipping rates are calculated at checkout based on the country and order size.

Domestic orders typically take 3-7 business days to arrive. International shipping times vary by location but generally range from 7-21 business days.

Yes, we offer expedited shipping options at checkout. Choose from 2-day or overnight shipping to receive your order faster.

Once your order is shipped, you will receive an email containing tracking information. You can also input your tracking details on our tracking page. If, for any reason, you did not receive this information, please reach out to us at info@sawdustandembers.com, and we will assist you.

Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

At Sawdust & Embers, we accept returns within 30 days of receiving your order for a full refund or exchange. Items must be unused and in their original condition. If you’re unhappy with the scent or if the product arrives damaged, we are happy to assist with returns or exchanges.

1. Contact our customer service team at returns@sawdustandembers.com or 972-926-3199.
2. Pack the item securely in its original packaging.
3. Use the provided prepaid shipping label or send it to our return address at 2310 Richfield Dr. Garland, TX 75040

If your item arrives damaged, please contact us immediately at returns@sawdustandembers.com or 972-926-3199 with photos of the damage. We will arrange for a replacement or refund.

Yes, we offer hassle-free exchanges within 30 days of purchase. Return the item in its original condition, and we will send you a replacement of your choice.

Once we receive and inspect your returned item, we will process your refund to the original payment method within 7-10 business days. Shipping costs are non-refundable.