Shipping & Returns Policy
Shipping Policy
Orders require processing before shipment. When your order ships, you’ll receive an email with tracking information. Delivery timing depends on the destination, carrier, and service selected at checkout.
Domestic Shipping
Sawdust & Embers currently ships only within the United States to destinations available at checkout. We do not offer international shipping at this time.
Qualifying orders of $50 or more receive free standard domestic shipping. Faster shipping options may be available at checkout for an additional charge. Selecting an expedited delivery service does not guarantee same-day processing.
Tracking and Delivery
Tracking information is emailed after shipment. Please allow time for the carrier to register the first scan.
If tracking stops updating, the package appears lost in transit, or an order is marked delivered but cannot be located, check the delivery area and contact the carrier first. You may also email returns@sawdustandembers.com with your order number so we can review the shipment. Replacements and refunds for missing packages are handled according to the circumstances and carrier findings.
Return and Exchange Policy
Contact us before sending anything back. Approved returns must be initiated within 30 days of delivery and must be unused, unburned, and in their original packaging. Eligibility is reviewed before return instructions are issued.
Scent Preference
We understand that fragrance is personal. An unused candle may be eligible for return or exchange after approval. Burned or otherwise used candles cannot be returned solely because the fragrance was not the right fit.
How to Request a Return
- Email returns@sawdustandembers.com with your order number, the item involved, and the reason for the request.
- Wait for approval and return instructions before mailing anything.
- If a return is approved, package the candle securely in its original packaging. Any applicable return-label details will be included in the instructions.
Original shipping charges are not refundable unless the return results from an error by Sawdust & Embers or a qualifying damaged or defective delivery.
Refunds
Approved refunds are issued to the original payment method after any required return is received and inspected. Your bank or card provider may require additional time to post the credit.
Damaged, Melted, or Defective Candles
Email returns@sawdustandembers.com promptly with your order number and clear photos of the candle and packaging. We will generally send a replacement at no additional cost. If a replacement is unavailable, we’ll work with you on an appropriate resolution. A damaged candle usually does not need to be returned unless we specifically request it.
Incorrect Items
If we sent the wrong item, contact us with your order number and a photo of what you received. We’ll provide the next steps and correct the order at no additional cost.
Customer support is available Monday through Friday, 9:00 a.m.–5:00 p.m. Central Time. Most messages receive a response within one business day.