Customer Support

Contact Sawdust & Embers

Questions about a candle, an existing order, subscriptions, returns, or wholesale? Send us a message and we’ll help point you in the right direction.

Customer support is available Monday through Friday, 9:00 a.m.–5:00 p.m. Central Time. Most messages receive a response within one business day.

Before you send your message

• Order assistance: Include your order number and the email used at checkout.
• Damaged candle: Include your order number and clear photos of the candle and packaging. We’ll generally send a replacement at no additional cost.
• Returns: Contact us before mailing anything back.
• Wholesale or bulk orders: Include your business name, location, website or social account, and the products you’re interested in.

Please do not send payment-card information through this form.