Your Queries, Addressed Here:
Dive into our comprehensive FAQ section to learn more about our products and shipping protocols. We've curated answers to your most pressing questions, ensuring you have all the information you need for a seamless Sawdust & Embers experience. Have a question that wasn't addressed? Feel free to submit it into our chat and we will look into it.
How Can I Modify My Order?
If you need to make changes to your order after receiving a confirmation, please contact us as soon as possible at email@example.com. We'll do our best to accommodate your request. Please note that once an item has been fulfilled, it is ready for shipment and changes may not be possible.
Do You Offer Bulk Discounts for Events or Gift Orders?
Discover the charm of Sawdust & Embers products for your special occasions. Whether you're commemorating an event, celebrating a wedding, or expressing gratitude to clients or employees, our unique offerings are the perfect choice. Enjoy exclusive discounts on bulk orders, starting at a minimum of 24 units. For inquiries, Email our sales team. If you're keen on retailing our products, please visit our Wholesale page for more information.
Can I Request Custom or Private Label Scents?
While we primarily sell our own curated line of scents, we are open to considering two joint collaborative products per year. If you're interested in exploring custom or private label options, please reach out to start a conversation at firstname.lastname@example.org.
Do You Ship Internationally?
Yes, we offer international shipping via USPS International, with typical delivery times ranging from 1 to 3 weeks. Shipping costs are calculated based on the package's weight and delivery destination. Please note that international packages may be subject to customs or other fees determined by the destination country. Customers are responsible for paying any customs duties and fees. Unfortunately, we have no control over these charges.
How Can I Track My Order?
Once your order is shipped, you will receive an email containing tracking information. You can also input your tracking details on our tracking page. If, for any reason, you did not receive this information, please reach out to us at email@example.com, and we will assist you.
Are Sales Taxes Applied to My Order?
Yes, orders shipped within the state of Texas are subject to a 6.25% sales tax. Sales tax rates for orders shipped to other locations may vary based on local regulations.
What Payment Methods Do You Accept?
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as PayPal and other secure payment options. Rest assured, your payment information is handled with the utmost security and privacy.